Chun Yi Yu

Customer Service Operations Specialist @Jollibee

Leeds, GB

Optimized kitchen workflow and expedited order fulfillment by collaborating with a team to collectively prepare high-volume orders within tight deadlines, improving service speed and customer satisfaction- Ensured consistent product quality and safety compliance by rigorously adhering to food safety regulations and standards in grill operations, minimizing errors and upholding brand reputation- Proactively maintained operational efficiency and reduced potential downtime by implementing solutions to keep equipment in optimal working condition- Contributed to inventory management efficiency by accurately tracking stock levels and initiating timely reorder requests, preventing supply shortages and ensuring uninterrupted service- Enhanced customer experience and streamlined order processes by providing clear guidance on unmanned kiosks and effectively resolving inquiries, increasing operational flow at peak times- Improved service quality and customer retention by actively listening to and addressing customer concerns, collecting feedback, and informing management of potential improvements.

University of Leeds

Bachelor's degree