Chukwuma Owen
IT Project Manager || IT Support Manager || IT Operations Manager
- Role
- Information Technology Support Manager at UHS
- Location
- Glendale, AZ, US
- LinkedIn followers
- 500 followers
About Chukwuma Owen
With 7 years of experience in IT support, I specialize in enhancing IT solutions for hospitals and healthcare organizations. My expertise lies in optimizing IT operations to support seamless patient care delivery while ensuring compliance and security.I excel in building strong partnerships with healthcare stakeholders, from clinical staff to IT departments, to develop tailored IT support strategies that align with organizational goals and drive positive outcomes for patients and caregivers alike.I am committed to staying abreast of the latest advancements in healthcare technology and industry regulations. I am passionate about leveraging emerging technologies such as telemedicine, electronic health records (EHR), and medical imaging systems to enhance the delivery of care and improve patient experiences.Let\'s connect to discuss how I can help your hospital or healthcare facility achieve better IT support and, ultimately, deliver better patient outcomes.System and Application Knowledge - Windows XP/Vista/7/8,10, LAN, WAN, Microsoft Applications Certified and many windows server applications. Windows Server 2008 and 2016.Citrix applications- HCS, Midas. MS4, RIS, PACS, Medication dispenser- Omnicell
Experience
Information Technology Support Manager
Jun 2021 — Present
Orchestrated efficiency improvements in ITSM processes, resulting in a 25% reduction in incident resolution times.Exemplify leadership by consistently surpassing SLA targets, enhancing overall customer satisfaction.Oversee and participate in projects aimed at advancing our IT infrastructure capabilities.Achieved 95% customer satisfaction by implementing customer-centric support strategies and improving responsetimes.Implemented and maintained technical safeguards to protect ePHI including managing access control, networksecurity and training employees to ensure best practices in data handling to meet HIPAA regulations.Implemented ITIL best practices, ensuring a structured and standardized approach to service delivery.Conduct regular training programs, ensuring the team stays current with evolving technologies and company bestpractices to serve users.Manage software license and renewal contracts to ensure the potential areas of negotiation.Assisted with maintenance of servers, switches and patching according to UHS standards.
Education
Michael Okpara' University of Agriculture Umudike
Bachelor of Engineering - BE, Computer Engineering
2012 — 2017
Grand Canyon University
Master of Science - MS, Leadership
2019 — 2020
Grand Canyon University
Master of Science - MS, Cyber Security
2018 — 2020
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