Chuck Stricker

About Chuck Stricker

I’m a software and SaaS transformation leader with 24+ years of experience helping organizations accelerate digital adoption, optimize processes, and achieve customer success. My career spans SaaS implementations, AI-driven automation, Agile delivery, and enterprise migrations, where I’ve consistently delivered measurable results: Directed multiple SaaS engineering teams, achieving a 94% workplace experience score, exceeding company benchmarks.🤖 Implemented AI and automation strategies that reduced time-to-market and increased customer retention. Led enterprise customer migrations and onboarding, ensuring seamless adoption while minimizing churn. Built repeatable frameworks for requirements gathering, process optimization, and SaaS lifecycle management, improving efficiency and consistency across teams.Colleagues describe me as a collaborative, customer-focused leader who balances strategic vision with hands-on execution. I take pride in creating environments where teams thrive, innovation is encouraged, and outcomes exceed expectations.Currently, I’m focused on leveraging AI, ML, and automation to transform customer experiences, streamline operations, and help organizations unlock their next stage of growth.

Experience

1. Senior Implementation and Qa Manager

   PCBB

   Oct 2025 — Present

Education

• Scouting America

  Wood Badge, Leadership

• Babson F.W. Olin Graduate School of Business

  Master of Business Administration, Marketing, Global Management

  2008 — 2009

• University of North Carolina Wilmington

  B.S., Business Administration

  2001 — 2005

Skills

• Customer Relationship Management (Crm)
• Functional Specifications
• Rapid Prototyping
• Business Analysis
• Software Implementation
• Social Media Marketing
• Data Analysis
• Product Design
• Crystal Reports
• Saas
• Web Analytics
• Blackbaud Crm
• Databases
• Twitter
• Functional Requirements
• Direct Marketing
• Agile Methodologies
• Management
• Team Building
• Salesforce.com
• Virtualization
• Data Center
• Digital Marketing
• Sql
• Business Intelligence Tools
• Building Customer Loyalty
• Team Leadership
• Marketing Communications
• Facebook
• Cross-Functional Team Leadership
• User Experience
• Database Administration
• Software Project Management
• Crm
• Requirements Gathering
• Communication
• Visual Basic
• IT Project Implementation
• Customer Retention
• Professional Services