Chuck Gordon
Professional Services, Implementation Services & Customer Success Leader | Building High Performing Service Operations
- Role
- Consulting Director at CLA (CliftonLarsonAllen)
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Chuck Gordon
I build and lead teams that implement and service software technology, and create a service delivery brand known for consistent high performance, employee engagement, client loyalty and success. My areas of expertise include:• Motivating and inspiring service teams to deliver a “WOW” client experience.• Scaling and optimizing operational performance and productivity to increase revenue and expand margins.• Growing talent.I have led geographically dispersed service operations of 300 employees,$35M revenue plan and $20M budget and have been nationally recognized for outstanding business unit balanced financial performance, best in class client satisfaction and employee retention.My career history includes the creation of new services, the start-up of new teams and spearheading national level initiatives. Skilled in: SaaS Strategic Planning Process Improvement Change Management Scaling Operations Analysis & Reporting Program Management Talent Development P&L Management Customer success begins with a high performing service operation committed to service excellence. Engaged, motivated and inspired teams create service value for customers. This, in turn, leads to customer satisfaction and loyalty. Customer satisfaction and loyalty is foundational to profitability and growth.
Experience
Consulting Director
Oct 2021 — Present · Andover, MA, US
Leadership of implementation teams in the delivery of Sage Intacct Cloud ERP Accounting and Financial Management System to multiple industries and market segments.
Education
Lesley University
Master of Science, Management
Berklee College of Music
Bachelors Degree, Music
Villanova University
Lean Six Sigma
2013
Skills
- Collaborative Leadership
- Change Management
- Leadership Development
- Training
- Mergers & Acquisitions
- Outsourcing
- Performance Management
- Crm
- Start-Ups
- Budgets
- Business Process
- Operational Excellence
- Leadership
- Employee Engagement
- Strategic Planning
- Service Quality
- Sales
- Team Leadership
- Erp
- Project Management
- Business Process Improvement
- Strategy
- P&L Management
- Customer Relationship Management (Crm)
- Software as a Service (Saas)
- Management
- Process Improvement
- Saas
- Talent Management
- Executive Management
- Operations Management
- Integration
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