Donald Laing

Senior Support Engineer @Procurri

Midland, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2020 — Present

Senior Support Engineer @Procurri

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Senior Support Engineer providing level 4, “end user hardware support”, for the Field Engineers and Clients. I provide Hardware Break/Fix answers and solutions to Procurri’s most difficult issues and questions for a limited range of IBM xSeries, iSeries, pSeries, Blade servers, Midrange and Enterprise class Disk Storage, Hewlett Packard Enterprise Blade and ProLiant servers, and Dell PowerEdge servers, making their broken devices work optimally again.

EDUCATION

N/A

Salt Lake Community College

Electronics Technology, Industrial Electronics Technology/Technician

N/A

Midland College

Associate's degree (AAS), Computer Science

SKILLS

IT ManagementEnterprise ArchitectureDisaster RecoveryItilSolution ArchitectureCross-Functional Team LeadershipVirtualizationCloud ComputingStorageSanPublic RelationsSan Volume ControllerCross Functional Team BuildingPublicationsUnixSoftware DevelopmentData CenterAixIbm AixPublic SpeakingHigh AvailabilityIT Service ManagementStorage Area Network (San)LinuxStorage Area NetworksIT Hardware SupportTeam LeadershipIT StrategyTeam Building

ABOUT DONALD LAING

I love to turn around troubled accounts. I improve client solution quality while…

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