Chuck Johnson
Manager of Marketing & Call Center Operations at American Quality Exteriors
- Role
- Manager of Marketing & Call Center Operations at American Quality Exteriors
- Location
- Bethany, OK, US
- LinkedIn followers
- 500 followers
About Chuck Johnson
Confident and highly approachable, I bring with me an exceptional background in organizational management, call center support, and executive leadership. I’m open to positions in these fields and have an extensive background in the telecommunication industry. I am successful in delivering support to a diverse team of employees and customers. During my career, I have coordinated processes to optimize profitability, identified opportunities to reduce time and money, and have implemented solutions to improve efficiency and customer satisfaction. Additionally, I have trained and built teams of staff, and have introduced strategies to build high performing employees focused on best-in-class service, performance, and productivity. My career has progressed to various leadership roles for delivering tenacious work ethic, dedication, outstanding performance and leadership. A few of my other specialties include articulate communication skills, active listening, relationship building, leadership and supervisory skills, conflict resolution and expert customer service. I’ve been successful in all aspects of customer service, can effectively communicate with individuals at all levels of an organization, and have successfully coordinated special requests and special projects – including the implementation of new technology systems.
Experience
Manager of Marketing & Call Center Operations
Nov 2020 — Present · Oklahoma City, OK, US
Education
Chouteau-Mazie High School
High School Diploma
1980 — 1984
University of Oklahoma
Bachelor of Arts (B.A.)
1984 — 2002
Skills
- Analysis
- Leadership
- Team Leadership
- Corporate Communications
- Management
- Team Building
- Budgets
- Recruiting
- Customer Experience
- Operations Management
- Leadership Development
- Process Improvement
- Call Centers
- Healthcare
- Service Delivery
- Project Management
- Business Process Improvement
- Customer Retention
- Customer Service
- Contact Centers
- Quality Assurance
- Outsourcing
- Customer Support
- Personnel Management
- Cross-Functional Team Leadership
- Internal Communications
- Troubleshooting
- Strategy
- Account Management
- Call Center
- Strategic Communications
- Employee Relations
- Coaching
- Human Resources
- Customer Satisfaction
- Training
- Staff Management
- Performance Management
- Crm
- Software Documentation
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