Charles Emond
Partner - National Crm Solution Lead @MNP
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WORK HISTORY
Partner - National Crm Solution Lead @MNP
Toronto, ON, CA
As Partner, National CRM Lead at MNP Digital, I specialize in Digital Transformation using the Microsoft D365 Power Platform in different industry sectors including, public, non-profit, and private sectors.As part of MNP, a Canadian full-service business advisory firm, the MNP Digital team is made up of highly skilled and curious problem solvers who are committed to guiding, protecting, and empowering our clients on their digital journey. Our services include digital advisory, digital platforms and experiences, cloud services, applied data and analytics, application development, cyber security and privacy, and managed IT services.
EDUCATION
Université de Moncton
Bachelor in Computer Science, Major in Business
SKILLS
ABOUT CHARLES EMOND
Professional SummarySenior technology executive and consulting Partner with 30+ years of experience leading enterprise CRM and digital transformation programs across public sector and mid market enterprises in North America. As National Digital Customer Solutions Lead at MNP Digital, Chuck orchestrates multi disciplinary teams delivering Dynamics 365 Customer Engagement and Power Platform solutions (including grants/case management, portals, citizen services) integrated with ERP, analytics, and cloud. He is recognized for practice growth through M&A integration (Betach Solutions, Digital Embrace), strong vendor partnerships with Microsoft, and a client centric approach emphasizing measurable outcomes, adoption, and long term value. As part of the MNP Digital team, he is supporting MNP’s ATLAS+ methodology that provides the structured, end‑to‑end approach required to move the firm from today’s productivity‑focused AI adoption toward the “Frontier Firm” model defined by Microsoft—an organization where human‑led, agent‑operated processes drive materially higher efficiency, innovation, and competitive advantage. The goal is for MNP Digital to adopt AI internally and become \"Client of Expertise• Practice leadership & P&L stewardship; talent development across Toronto, Ottawa, Calgary and national hubs. • CRM strategy & roadmaps; Dynamics 365 focus (Sales, Customer Service, Field Service), Power Platform (Power Apps/Automate/Pages). • Grants & case management (public sector), licensing, citizen service delivery on Microsoft cloud. • Enterprise solution architecture & systems integration with ERP (Business Central) and analytics. • Change management, training, and user adoption; risk management, privacy & ExperiencePartner & National Digital Customer Solutions Lead — MNP Digital (Toronto & Canada wide)Leads a pan Canadian CRM/customer solutions practice delivering Dynamics 365 and Power Platform projects across government, financial services, telecom, technology, health, manufacturing, real estate, and professional services. Provides executive sponsorship, solution architecture oversight, and go to market leadership in collaboration with Microsoft and MNP service lines (ERP, data, cloud, cyber).
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