Chuck Day
Digital Crossing Guard at the intersection of GenAI, policy enforcement, and product safety
- Role
- Senior Content Analyst - Trust Review Operations at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Chuck Day
The only thing you can control in life is effortOne quote I\'ve always loved is \"When You Do Things Right, People Won’t Be Sure You’ve Done Anything at All\". It captures a lot about working within the Trust side of the business. It\'s easy for others to be unaware of your impact until something goes wrong. You don\'t see what you don\'t see because of people like me.
Experience
Senior Content Analyst - Trust Review Operations
Sep 2021 — Present · Omaha, NE, US
Spearheaded Red Team initiatives to rigorously test GenAI products, identifying potential harms and policy violations to improve safety standards.* Collaborated with cross-functional teams, using insights from testing to help drive product decisions and mitigate risks prior to launch.* Designed comprehensive test plans and documented findings, resulting in actionable improvements to product development timelines and member safety.* Partnered with Product Risk Managers to address major vulnerabilities, preventing significant potential user harm.* Leading various projects to help improve the Abuse and Content Enforcement team* Working on 911 requests that include potential self harm, abuse materials relating to children, and other high risk situations.
Education
Metropolitan Community College
Film/Cinema/Video Studies
2009 — 2009
Omaha Northwest High School
High School
1998 — 2002
Skills
- Adaptability
- Troubleshooting
- Account Management
- Team Leadership
- Microsoft Powerpoint
- Highly Ambitious
- Business Process Improvement
- Gmail
- Writing
- Outlook
- Microsoft Office
- Social Media
- Leadership
- Time Management
- Process Improvement
- Lemonade Creation
- Customer Experience
- Customer Satisfaction
- Training
- Friendly Personality
- Always Willing to Learn
- Goal Oriented
- Call Centers
- Customer Retention
- Customer Service
- Team Building
- Telecommunications
- Integrity
- Positive Team Player
- Microsoft Excel
- Powerpoint
- Work Ethic
- Communication
- Positive Personality
- Learning Quickly
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