Chuck Copenspire
Technical Support Engineer | SaaS Support + Root Cause Analysis | Zendesk Admin | Documentation + Escalations
- Role
- Digital Marketing Consultant at Chuck Copenspire
- Location
- Glens Falls, NY, US
- LinkedIn followers
- 500 followers
About Chuck Copenspire
I’m a Technical Support Engineer with 8+ years supporting business-critical software and enterprise customers in fast-paced environments. I specialize in owning support cases end-to-end, reproducing issues, performing root cause analysis, and collaborating cross-functionally with Engineering and Operations to drive resolution.I’m known for clear customer communication, strong documentation habits (knowledge base + internal SOPs), and consistently high SLA/CSAT performance. I enjoy working on complex systems where reliability and accuracy matter, and I’m especially interested in roles supporting payroll, HR, and other compliance-driven workflows.
Experience
Digital Marketing Consultant
Jun 2022 — Present · Glens Falls, NY, US
I leverage AI-driven marketing, pattern interrupt tactics, and sprint testing to help brands grow faster, work smarter, and make a lasting impact. Let’s build something unforgettable.Key Wins:Doubled email open rates and tripled conversions for an e-commerce brand through targeted messaging & segmentation, resulting in a significant revenue boost.Grew social media reach by 25% and successfully sold out events for a major Portland venue with scroll-stopping content & viral strategy, directly impacting ticket sales and brand awareness.Built automated content systems publishing daily across six platforms, driving consistent engagement and sales, saving clients hours of manual work and boosting customer loyalty.Boosted SEO rankings and engagement for multiple SaaS companies through the creation of high-performing blogs and knowledge base articles, leading to improved organic search traffic and enhanced user retention.Designed interactive brand experiences in abandoned storefronts, transforming creative vision into high-impact community engagement, increasing foot traffic and brand visibility.
Education
Wenatchee Valley College
A.A.S Associates of Arts, and Sciences
2006 — 2008
Eastern Washington University
B.A, Computer Science
2008 — 2011
Cashmere High School
High School Diploma, Apples and Football
2004 — 2008
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