Chuck Ciarlo

WORK HISTORY

SKILLS

ABOUT CHUCK CIARLO

A pioneer in modern workforce optimization solutions. CX evangelist. Bold innovator and serial entrepreneur.With more than 30 years at the forefront of developing new technologies for the contact center industry, Charles Ciarlo has built several leading service and technology businesses from the ground up. Following his first venture, a full-service direct marketing company, he founded 800 Direct, a BPO venture that provided 24/7 contact center and customer relationship management services to Fortune companies.In 2002, Mr. Ciarlo founded Monet Software Inc, the first company to provide superior cloud-based workforce optimization solutions to the contact center sector. Monet grew into a global provider to contact centers of all sizes, delivering a complete, unified cloud-based suite to automate workforce management, call recording, quality assurance, agent analytics, and more. Monet was acquired by enterprise leader Verint Systems (NASDAQ: VRNT) in 2019, where Mr. Ciarlo handled the day-to-day operations of Monet till his exit in 2022. Never losing his passion for innovating, in 2022, he founded FrontLogix with a single mission: to be a next-generation customer experience (CX) BPO that provides personalized customer service solutions and WFM-managed services specifically tailored to clients\' needs - that drive outstanding results at a lower cost.FrontLogix is a result of decades of contact center experience, first as a BPO and then as a provider of sophisticated software solutions aimed at optimizing operational efficiencies. Mr. Ciarlo’s vision is to raise the bar for memorable customer experiences which redefine the boundaries of cutting-edge, next-generation CX.