Chuck Tenney
HCIT Project Manager and Customer Success Manager that drives projects, adoption, satisfaction and customer retention
- Role
- Project Manager at Elsevier
- Location
- Fort Myers, FL, US
- LinkedIn followers
- 500 followers
About Chuck Tenney
Implementation and Customer Success Manager with a demonstrated history of working in the…
Experience
Project Manager
Jun 2013 — Present · Fort Myers, FL, US
Project Management to support implementation of EHR evidence-based order sets and patient education solutions.• Trusted to drive optimal value of subscribed solutions through brisk engagement of stakeholders including C-Suite, IT, Clinical Leadership, and end users• Responsible for driving product adoption, retention, client success, new business, and reference clients• Improved beta site’s physician satisfaction rating on order sets from 70% to 85%• Collaborate with internal product management and EHR integration teams to further develop our new to market solution • Identifies white space opportunities to help grow Elsevier product footprint • Creates Scope of Work for implementations as part of Elsevier contracting
Education
University of Arkansas at Little Rock
BA, Speech Communication
1984 — 1988
Skills
- Business Process Improvement
- Healthcare Industry
- Zynx
- Cds
- Computerized Physician Order Entry (Cpoe)
- Process Improvement
- Long-Term Customer Relationships
- Crm
- Clinical Workflow
- Ehr
- Healthcare Information Technology (Hit)
- Customer Relationship Management (Crm)
- Customer Retention
- Health Information Exchange
- Healthcare Management
- Informatics
- Meditech
- Hl7
- Clinical Decision Support
- Hl7 Standards
- Account Management
- Cpoe
- Management
- Healthcare
- Hospitals
- Epic Systems
- Emr
- Hipaa
- Cerner
- Key Account Relationships
- Healthcare Consulting
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Strategy
- Key Account Relationship Management
- Customer Satisfaction
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Nursing
- Ambulatory
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