Chuck Ricci
SVP Servicing Operations SAFCO
- Role
- Senior Vice President at SAFCO
- Location
- Pompano Beach, FL, US
- LinkedIn followers
- 500 followers
About Chuck Ricci
Senior contact center and finance servicing executive with 30 years of leadership experience across customer service, collections, servicing strategy, digital transformation, compliance, and operational optimization. Proven track record leading $350MM–$18B portfolios, driving double-digit gains in productivity, payments, and customer satisfaction while reducing cost and friction. Deep experience in both on-shore and BPO operations
Experience
Senior Vice President
Sep 2025 — Present · Pompano Beach, FL, US
SAFCO is an industry-leading auto finance company with the power to see creditworthiness where others don’t. Our proprietary originations system, complete with deep machine learning, enables us to see beyond credit scores and basic alternative data and instead base our decisions on unique, realistic insights that reveal the full credit potential of applicants. Responsible for the performance of the nearly 400 million dollar portfolio.
Education
East Stroudsburg University of Pennsylvania
BA, Political Science
1990 — 1994
University of Miami Herbert Business School
MBA, Management Concentration
2001 — 2003
Skills
- Vendor Management
- Workforce Management
- Team Building
- Management
- Customer Service
- Risk Management
- Strategy
- Project Management
- Contact Centers
- Process Improvement
- Call Center
- Credit Cards
- Leadership
- Call Centers
- Analytics
- Operations Management
- Loans
- Credit
- Six Sigma
- Underwriting
- Performance Management
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