Chuck Pierce
Director, Enterprise Desktop Engineering and Services
- Role
- Director, Enterprise Desktop Engineering and Services at Teradata
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Chuck Pierce
VALUE PROPOSITION I deliver solid results in client services and information technology, with extensive experience executing strategies for technical support, process improvement, client relationship management, and team leadership in high-visibility, mission-critical customer care environments. My success is driven by my ability to assemble and lead teams of professionals with the talent and qualifications to resolve client issues.SUMMARY Engaging Client Services Executive possessing a winning blend of subject matter expertise, skill in relationship management, and practical experience. A demonstrated record of experience ensuring the overall quality of the customer experience. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS Established the IT Services Division, building a team of 13 professionals to support 1200 internal customers. Adopted ServiceNow to better meet customer needs, reducing time to resolution from seven to two days for a volume of tickets each year.Specialties: Customer Service Operations, IT Infrastructure, Project Management, Team Leadership, ServiceNow, Budget Administration
Experience
Director, Enterprise Desktop Engineering and Services
Jan 2024 — Present · San Diego, CA, US
Education
UC San Diego
Zenger-Miller Management Skills Program
American Business College
Accounting Certificate
Skills
- Mobile Devices
- Team Leadership
- Information Technology
- Customer-Focused Service
- Budgets
- IT Management
- Resourceful Problem-Solving
- Desktop Support Management
- Leading Diverse Teams
- Deliverables
- Program Management
- Goal-Oriented Individual with Strong Leadership Capabilities
- Wireless Technologies
- IT Operations
- Telecommunications
- Relationship Building
- Process Improvement
- Customer-Focused
- Integration
- Inventory Management
- Enterprise Software
- Strategic Vision
- Operations Management
- Linux
- Vendor Management
- Business Intelligence
- Building Strong Business Relationships
- Strategic Planning
- Team Building
- Management
- Strategy
- Business Process Improvement
- IT Service Management
- Project Management
- Wireless
- Technical Support
- Team Motivation
- Business Analysis
- Cross-Functional Team Leadership
- Leading Change
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