Chuck Mueller
Manager, Solution Services at Smartsheet
- Role
- Manager, Solution Services at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chuck Mueller
Experienced professional services leader with a passion for building strong teams and customer success. Skilled in the areas of Professional Services, Project Management (PMP), Program Management, BI / Reporting solutions, Business Analysis, Data Analysis, and Systems Integration.
Experience
Manager, Solution Services
Sep 2019 — Present · Bellevue, WA, US
Manage and lead Smartsheet solution implementation teams, driving successful delivery across complex customer engagements.Hire, mentor and mentor high-performing professional services teams at scale, driving adoption of project management and delivery best practices.Monitor KPIs, utilization, and revenue performance; coached delivery teams to improve forecast accuracy, profitability, and service quality.Manage strategic customer relationships and escalations, ensuring successful project outcomes and high CSAT across engagements.Develop and refine SOP playbooks to improve consistency, scalability, and adoption of delivery processes and tools.Partner cross-functionally with Sales and Customer Success to position professional services, driving customer value, retention, and expansion opportunities.Collaborate cross-functionally with Sales, Support, Customer Success, and Product to streamline handoffs and improve customer experience.Leverage Salesforce (SFDC), Certinia, Tableau, and Smartsheet to track delivery performance, utilization, forecasting, and revenue recognition metrics
Education
Central Washington University
Bachelor of Arts (B.A.), Psychology
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