Chuck Lemay

About Chuck Lemay

Professional SummaryResults-driven healthcare compliance and operations executive with 30+ years of experience delivering operational excellence across established and emerging product lines. Successfully overseen portfolios exceeding $100M while directing cross-functional teams through complex, large-scale implementations. Specializes in SaaS project delivery, quality improvement programs, and knowledge management solutions within healthcare regulatory frameworks.Proven track record of building scalable processes that drive measurable impact: boosted data import efficiency by 15% through enhanced quality protocols, reduced operational costs by 8% via strategic vendor optimization, and consistently increased revenue while improving workflow efficiency and customer satisfaction. Excel at establishing standardized frameworks, advancing automation solutions, and developing high-performing teams to ensure sustainable growth.Core CompetenciesLeadership & Strategy: Organizational Leadership • Cross-Functional Team Development • Strategic Planning • Crisis Management • Stakeholder Management • Business DevelopmentOperations & Delivery: SaaS Project Implementation • SDLC Management • Process & Quality Excellence • Operational Oversight • Digital Transformation • Deliverables ManagementHealthcare & Compliance: HITRUST Framework • HIPAA Compliance • Healthcare Regulatory Standards • Clinical Documentation • Quality & Compliance ManagementFinancial & Commercial: Budget Planning & Management • Cost Reduction Strategies • Account Management • Client Relationship Management • Vendor & Contract ManagementTechnical ProficienciesProject Management: JIRA • MS Project • Azure DevOps (ADO) • Monday.comHealthcare Systems: HITRUST • HIPAA • Clinical Documentation StandardsBusiness Intelligence: Excel • Performance Metrics • Agile/Scrum MethodologiesCollaboration & CRM: SharePoint • Salesforce • ContractSafe • Microsoft Office Suite

Experience

1. Vice President, Client Management and Operations

   Penstock

   Jul 2024 — Present · Chattanooga, TN, US

   Driving operational excellence as Director of Client Management and Operations, with a focus on continuous improvement, client success, and product and service development. I lead cross-functional teams in the design and implementation of operational efficiencies, policies, and procedures while managing strategic vendor and partner relationships to remove barriers and keep teams performing at their best.I oversee project implementations from initiation through delivery, ensuring long-term success and client adoption, and provide direct oversight of the IT application development team in the ongoing development of proprietary audit workflow software.My role encompasses broad compliance oversight, including legal and contractual management, organizational policies and procedures, and ongoing adherence to regulatory requirements such as SOC, HIPAA, and HITRUST certifications. I also lead the team responsible for correspondence management, mail processing, and document indexing for repository management.

Education

• The University of Tennessee at Chattanooga

  Bachelor of Fine Arts (BFA), Graphic Design

  1986 — 1988

• Chattanooga State Community College

  Associate of Science (A.S.), Respiratory Care Therapy/Therapist

  1981 — 1983

Skills

• Health Insurance
• Managed Care
• Compliance
• Project Management
• Customer Service
• Pmp
• Data Analysis
• Training
• Risk Management
• Claim
• Vendor Management
• Hipaa
• Program Management
• Healthcare
• Business Process Improvement
• Process Improvement
• Auditing
• Informatics
• Insurance
• Visio
• Business Analysis
• Consulting
• Medicare
• Healthcare Information Technology
• Databases
• Team Building
• Management
• Analysis
• Medicaid