Chuck Hughes

Support Engineering Manager at Microsoft

Role: Support Engineering Manager at Microsoft
Location: Mount Holly, NC, US
LinkedIn followers: 500 followers

About Chuck Hughes

Supports Microsoft Clients globally for System Center Operations Manager. I work as part of a third tier support team. We support Premier Customers with third tier support contracts as well as escalations from second tier teams. • Developed and deployed a Global Critical Server outage support process. This process offers 24/7 on-call notification and support for all critical server outages. • Participated in Application performance Tiger team to resolve performance issues with Business critical Citrix applications. • Deployed and Support a Global deployment of Microsoft System Center Operations Manager (SCOM) • Configured, deployed and supported an enterprise wide incident management system • Participated in Global initiative to migrate Enterprise from Lotus Notes e-mail to Microsoft Online Services. • Support Legacy Lotus Notes e-mail and infrastructure. Specialties: System Center Operations Manager

Experience

Support Engineering Manager
Microsoft
Oct 2019 — Present · Charlotte, NC, US
I manage a team of Support Engineers and Support Escalation Engineers for Microsoft System Center products.

Contact information

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Current company

Microsoft

Software Development · 10K employees · 1 Microsoft Way, Redmond, Washington, 98052, US

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

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