Chuck Desmond

Head of Us Ops Payments & Trade, Global Payments @Barclays

Manage multiple sites responsible for processing $400 Bn daily with 98% STP rate for several legal entities. Lead multiple teams including: Funds Transfer operations, ACH/ Check Clearing, Inv/Reconciliations, Account opening, Sanctions, Payment Command Center and Letter of Credit functions.* Successfully in-sourced payment processing from external supplier to in-house platforms. Including single day cutover or more than 10 core applications •Extensive experience with end to end processing capabilities including customer channels, KYC, Onboarding, Payment processing, Sanctions/AML, capabilities •Accountable for all aggregate impacts of client daily demand volumes and resource management to achieve success, Operationally supported ACH growth increase – volume rankings improved from top 200 to top 25 FI\'s within 2 year period due to in-sourcing/expansion initiatives. •Accountable for ensuring high level of payment industry and process knowledge is acquired and maintained. Accountable for industry changes impacting operations including migration to ISO20022 standards. CHIPS business committee member •Implement, deliver and monitor Regulatory Standards, to mitigate business risk. Faceoff to external auditors/regulators - DFS/Fed. •Exceptional controls background including 75 consecutive internal/audit reviews with satisfactory rating. •Accountable for establishing high performance organizational standards through effective institution of performance development standards and measurements. Developed and implemented Lean initiatives resulting in FTE saves of 20%. •Champion team process improvement ideas under continuous improvement. Developed & implemented new billing capabilities to monetize exceptions resulting in additional revenue of 1mm annually. •Accountable for departments, or sites sundry losses. Proven track record of 10 consecutive years of minimal losses due to processing errors •Assist in setting strategic direction for Global Payments Operations