Chuck Barnett

About Chuck Barnett

For everyone\'s edification - I am in my 39th year with IBM. I\'m not sure where LinkedIn got 15 years. I wish I were that young! Experienced IT professional with over 35 years experience in the IT Services Business. Team-oriented, goal driven leader with high degree of commitment to project success. PMI Certified and IBM Certified Executive Project Manager with over 30 years of management experience as a senior manager. Strengths include leadership, personnel management and development, communications across all levels of organization, strategy development, program management, security management, cross-functional and global team management, transformation, customer relationship management, financial management, audit compliance.

Experience

1. Manager of Service Management

   IBM

   Jul 2012 — Present

   Senior Manager of Service Delivery Managers who provide Account Service Management as primary interface with customer excutives. Responsible to ensure service satisfaction for a very large customer in Strategic Outsourcing IT Delivery.

Education

• Northeastern University

  Management Information Systems, General

Skills

• Transition Management
• Business Process
• Information Technology
• System Deployment
• Crm
• Itil
• Customer Relationship Management (Crm)
• IT Strategy
• Governance
• Business Process Improvement
• Service Management
• Service Desk
• Pmo
• Pmp
• Leadership
• IT Management
• Management
• IT Service Management
• Data Center
• Change Management
• Business Continuity
• IT Outsourcing
• Resource Management
• Sla
• Solution Architecture
• Security
• Enterprise Software
• Enterprise Architecture
• Managed Services
• Integration
• Project Portfolio Management
• Contract Negotiation
• Service Delivery
• Global Delivery
• Information Security Management
• Business Transformation
• Strategy
• Professional Services
• Vendor Management
• Project Delivery