Chrystal H.
Delivering Innovative Risk Management | Team Leadership | Underwriting | Business Analysis
- Role
- Quality Assurance Manager at Gohealth
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Chrystal H.
As an Innovation and ComplianceFocused Insurance Manager, I have over 15 years of…
Experience
Quality Assurance Manager
Oct 2017 — Present
Spearheads a team of 10+ Quality Analysts driving compliance and quality assurance for a leading insurance firm. Conceptualizes customized training programs, implements quality control procedures, and identifies compliance trends to mitigate risks and improve operational performance. Compliance Process Improvement: Designed and implemented standardized quality control procedures, reducing scoring discrepancies by 20% and ensuring consistent call evaluations across the team. Team Leadership: Directs a team of 10+ analysts through weekly coaching sessions, performance reviews, and targeted training programs, achieving a 95% retention rate and improving team efficiency. Training & Development: Creates and delivers training materials for 200+ sales agents and analysts, resulting in a 15% increase in compliance adherence and a 30% improvement in call quality scores over six months. Data Analysis & Reporting: Analyzes call data trends to identify compliance risks and presented actionable insights to senior leadership, reducing repeat violations by 25% through process improvements.
Education
Central Piedmont Community College
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
2005 — 2007
University of Phoenix
Master of Business Administration (M.B.A.)
2014 — 2015
Belmont Abbey College
Bachelor of Arts (B.A.), Business Administration and Management, General
2007 — 2009
Skills
- Volunteer Management
- Training
- New Business Development
- Board Development
- Nonprofits
- Active Directory
- Volunteer Training
- Computer Hardware
- Grants
- Non-Profit Board Development
- Mental Health Counseling
- Program Evaluation
- Community Organizing
- Program Development
- Program Management
- Social Media
- International Development
- Sales Management
- Humanitarian Assistance
- Strategic Planning
- Resource Development
- Public Relations
- Philanthropy
- Program Coordination
- Powerpoint
- Microsoft Excel
- Recruiting
- Staff Development
- Humanitarian
- Microsoft Word
- Crisis Intervention
- Public Speaking
- Youth Programs
- Social Services
- Fundraising
- Leadership Development
- Ngos
- Microsoft Office
- Grant Writing
- Leadership
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