Ankit Chrungu
Service Delivery Manager at Tcs Technology @塔塔諮詢服務公司
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WORK HISTORY
Service Delivery Manager at Tcs Technology @塔塔諮詢服務公司
Edinburgh, GB
EDUCATION
Sri Siddhartha Institute of Technology
Bachelors of Engineering
ABOUT ANKIT CHRUNGU
Results-oriented ITSM & Project Delivery Leader with 14+ years of experience across BFSI, E-commerce, and Retail. Proven track record in leading high-impact Major Incident, Change, and Problem Management functions while driving resilient services, stakeholder trust, and continuous service improvement.Currently serving as a Major Incident Manager & Project Manager at Tata Consultancy Services, I lead global crisis response, coordinate cross-functional teams, and ensure service restoration within critical SLAs. I work closely with technical, business, and executive stakeholders—translating operational issues into actionable solutions and governance strategies.Previously in client-facing roles, I have led delivery across ITSM functions, optimized service processes, and driven root cause elimination and risk mitigation. My transition into project and delivery management complements my ITSM expertise—enabling me to deliver both structured project outcomes and agile service recovery under pressure.Core Skills & Strengths:Major Incident Leadership | Global Coordination | Stakeholder CommunicationChange & Problem Management | RCA | Trend Analysis | Risk MitigationProject Management | Delivery Ownership | Governance | Process ImprovementTools & Platforms: MS SQL, Markit EDM, Monitoring Tools, Notification SystemsFrameworks: ITIL, Service Governance, Incident Lifecycle OptimizationITIL Foundation CertifiedCurrently deepening expertise in Project & Program Management to support enterprise-scale IT transformation.
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