Chris Youster
Head of End User Services Uk & i & Emea @Experian
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WORK HISTORY
Head of End User Services Uk & i & Emea @Experian
Member of the Senior Leadership Team, reporting to the SVP, Global Digital Workplace, with responsibility for End User Services supporting 6,500+ users across multiple regions. Scope includes Service Desk, Tech Cafés, Desktop Support, Video Conferencing, and Executive Support.Focus on delivering a consistent end‑user experience through scalable support models, continuous service improvement, and high‑touch engagement with executive leadership. Lead cross‑functional initiatives to enhance employee experience and contribute to Experian’s position as a top employer, including Great Place to Work recognition. Regularly conduct service reviews with senior stakeholders.
EDUCATION
Priory Community School - An Academy Trust
GNVQ, ICT
Bridgwater College
AVCE ICT
ABOUT CHRIS YOUSTER
Head of End User Services with regional accountability for Digital Workplace and Employee Experience across UK & I & EMEA, supporting large, complex, and regulated enterprise environments.Trusted technology partner to senior leaders across Technology, HR, and Corporate Real Estate, aligning workplace technology, operating models,and service performance to measurable business outcomes including productivity, resilience, and colleague experience.Proven track record of transforming end-user services from reactive support functions into data‑driven, experience‑led capabilities. Strong focus on Digital Employee Experience (DEX), Experience Level Agreements (XLA), automation, and service optimisation to reduce demand, improve satisfaction, and deliver sustainable value at scale.Experienced in leading large, multi‑disciplinary global teams and complex vendor ecosystems, with a leadership style centred on clarity, accountability, and continuous improvement.Core ExpertiseDigital Workplace & End User Services Leadership (UK & I & EMEA)Digital Employee Experience (DEX), XLA & Service TransformationM365, Intune & Enterprise EUC StrategyGlobal Team Leadership & Vendor Ecosystem Management IT Operating Model Optimisation & Continuous ImprovementITSM, Incident & Problem Management (Enterprise Scale)
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