Chris White

About Chris White

Information Technology Professional seeking career advancement. Motivated to embrace new opportunities and expand my knowledge.

Experience

1. Executive IT Support Engineer

   Fiserv

   Oct 2021 — Present · Berkeley Heights, NJ, US

   Supported and provided exceptional white glove IT service for all C-Suite executives and Management Committee members and their respective executive assistants.•Supporting all client Video Conferencing in a primarily Microsoft Teams environment, and integrated Zoom and WebEx as needed.•Procured necessary hardware and wireless device equipment for office sites for the C-level executives.•Provided technical support to executive-level professionals, ensuring their technology needs are met and issues are resolved in a timely manner.•Managed and maintained executive devices, including laptops, smartphones, and tablets, ensuring they are properly configured and up to date with the latest software and security patches.•Collaborated with cross-functional teams, including network administrators and system administrators, to resolve complex technical problems.•Conducted technology training sessions for executives, promoting best practices and increasing their proficiency in utilizing IT tools.•Coordinated with vendors and external service providers to resolve issues and ensure smooth operation of executive technology infrastructure.•Troubleshot and resolved hardware and software issues, utilizing diagnostic tools and techniques to identify root causes and implement solutions.•Proactively monitored systems and networks, identifying potential issues, and implementing preventive measures to minimize disruptions.•Provided remote support and on-site support between our NYC and NJ office as well as home office support as required.•Support for all mobile and tablet devices including iOS and Android and Microsoft Surface mobile hubs.•Traveled as required to support Executives and forum events.•Provided Tech Bar support for general end-user group consisting of roughly in-house Fiserv associates.

Education

• Mount Saint Mary College

  Bachelor's degree, Information Technology

  2001 — 2006

Skills

• IT Management
• Laptops
• Databases
• Disaster Recovery
• Networking
• Sharepoint
• Information Technology
• IT Strategy
• Citrix
• Troubleshooting
• Vendor Management
• Microsoft Exchange
• Security
• Software Documentation
• Visio
• Microsoft Office
• System Administration
• Project Management
• Network Administration
• Windows 7
• Active Directory
• Windows Server
• Windows Xp
• Process Improvement
• Software Installation
• Vmware
• Technical Support
• Windows
• Windows Xp Pro
• Data Center
• Virtualization
• Virtual Private Network (Vpn)
• Wireless Technologies
• Integration
• Operating Systems
• System Deployment
• Servers
• Computer Hardware