Chris Wells

About Chris Wells

INNOVATION | PROCESS IMPROVEMENT | COST REDUCTION | LEADERSHIPInformation Technology Executive:Successful at building and leading high quality, performance driven, and cost effective service delivery IT Organizations. I have over 15 years of outstanding results developing and leading high performing technology and service delivery teams, with a focus on improving efficiencies and exceeding service requirements while supporting top and bottom-line improvements. Well versed in ITIL methodologies, with a focus on process improvement to drive operational efficiencies. I help companies leverage people, process, and technology to resolve complex problems and drive business results.

Experience

1. Solutions Architect Team Lead

   Bonduelle Americas

   Jun 2018 — Present · Irwindale, CA, US

   Perform internal audits and assessments, validdate technical requirements for projects related to IT infrastructure systems (Servers, Storage, Network, Security, Databases, Virtualization, Client Delivery Systems, and Hyper-converged infrastructure. Provide Tier 3 system support for business critical systems, including problem management for systemic issues. Act as mentor and technical lead for staff. Engage in technical support escalations (operational, engineering, and strategy) Microsoft O365 and on-premise environments for AD, Exchange, Sharepoint, & Skype for Business.Technical Lead for migration from O365 to Google G-Suite Applications. This is a business driven initiative to provide a more end-user centric collaborative toolset, seamlessly available anywhere and on any device.Develop technology roadmaps, driving innovation and standardization across all technology platforms. Implementing automation to improve service delivery, and improve the customer experience.

Education

• Portland State University

  Bachelor of Science (BS), Administration of Justice

  1992 — 1996

• Portland State University

  Bachelor's degree, Administration of Justice

  1992 — 1996

• Oregon State University

  BA, Business

  1990 — 1992

Skills

• Cisco Technologies
• Leadership
• Process Improvement
• Windows
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Project Management
• Architectural Design
• Citrix
• Novell
• System Deployment
• Servers
• Vmware
• Microsoft Exchange
• Cloud Computing
• Database Administration
• Networking
• Technical Support
• Databases
• Vmware Esx
• Software Documentation
• Contract Management
• Security
• Enterprise Software
• Information Technology
• Training
• Disaster Recovery
• Integration
• Customer Service
• Data Center
• Management
• Active Directory
• Windows Server
• Business Intelligence
• Virtualization
• Troubleshooting
• System Administration