Christopher Chris Watkins
Head of Claims IT at National General Insurance
- Role
- Head of Claims IT at National General
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Christopher Chris Watkins
Senior insurance technology executive with 27+ years of progressive leadership experience across personal lines P&C insurance. Pioneered multiple direct-to-consumer (D2C) platforms that evolved into enterprise-wide solutions, including developing a platform now serving as the foundation for Allstate\'s non-standard auto direct-to-consumer distribution. Proven track record in bridging business operations and IT to drive strategic initiatives through effective portfolio management, product development, and technology transformation. Successfully managed complex system integration between Direct General\'s D2C platform and National General\'s policy systems. Recent experience implementing ML models into business operations as well as leveraging GenAI for team efficiency. Recognized for excellence in leading cross-functional teams and implementing innovative solutions that enhance operational efficiency and business growth.
Experience
Head of Claims IT
Jul 2021 — Present · Nashville, TN, US
Report directly to the CIO, providing strategic IT leadership, and application development and support for the Claims organization• Lead a team of approximately 100 IT professionals with an annual budget of $11 million• Have led team that successfully integrated and converted Claims systems from six acquired/merged companies into a single flagship Claims platform, driving significant operational efficiencies while maintaining business continuity • Successfully led the integration of three ML-based decision models driving system automation, including SIU referrals and total loss / method of inspection determination• Champion the adoption of Generative AI tools to enhance team productivity
Education
Vanderbilt University
BA, Philosophy
Skills
- Marketing
- Ms Project
- Product Management
- Casualty
- Cross-Functional Team Leadership
- Casualty Insurance
- Risk Management
- Essbase
- Business Analysis
- Requirements Gathering
- Insurance
- Business Process Improvement
- Underwriting
- Management
- Team Building
- Program Management
- Strategy
- Microsoft Excel
- Business Intelligence
- Project Management
- Data Analysis
- Pmo
- Leadership
- Scrum
- Kanban
- Process Improvement
- Product Development
- Analysis
- Access
- Change Management
- Visio
- Strategic Thinking
- Microsoft Access
- Auto
- Property & Casualty Insurance
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