Chris Verbanic
- Role
- Client Success Manager at Shyft Global Services
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager
Jan 2021 — Present
Create the Client Success Practice, developing a customer-centric, energetic, working with highly-motivated Client Success Team. Responsible for cultivating and maintaining strong client relationships and driving internal change. Meet customer needs resulting in high levels of customer satisfaction, recognition of value, and leading to strong renewals and growth opportunities. Accomplishments: • Deliver Client Success Charter and Practice Philosophy • Create Client Success Role Definitions and Job Descriptions • Support the development and Implementation of the Client Success Business Discipline - Positioning within the Global Field Services (GFS) Business Unit - Defined the Client Success Manager Roles and Responsibilities through each phase of the customer journey (Pre-Sales, Onboarding, Optimizing, Renewing & Expanding)- Enabled Business Intelligence Feedback Mechanism for our Pre-Sales and Product-Dev teams enabling sales and serving our customers. • Delivering Value to our Clients
Skills
- Cloud Computing
- IT Management
- IT Strategy
- Integration
- Customer Service
- Team Leadership
- Team Management
- Leadership
- Project Management
- Information Technology
- Security
- IT Service Management
- Consulting
- Process Improvement
- Outsourcing
- Pmp
- Service Delivery
- Program Management
- Pre-Sales
- Crm
- Professional Services
- Troubleshooting
- Requirements Analysis
- Service Management
- Business Analysis
- Vendor Management
- Technical Support
- Solution Architecture
- Data Center
- Business Intelligence
- IT Outsourcing
- Itil
- Management
- Telecommunications
- Disaster Recovery
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