Christy Ritchie

About Christy Ritchie

I am a healthcare operations leader with 27+ years of experience driving revenue cycle…

Experience

1. Vice President, Revenue Cycle Operations

   HealthRecon Connect

   Sep 2024 — Present

   As Vice President of Operations at HealthRecon Connect, I oversee end-to-end revenue cycle performance across both hospital and professional billing verticals, ensuring optimal financial outcomes for all our clients. I lead strategic direction, performance management, and cross-functional execution across onshore and offshore teams—driving measurable improvements in cash flow, AR, and overall client satisfaction.With deep expertise in both hospital-based and physician practice RCM, I partner closely with Associate Directors, Directors, Senior Managers, and AVPs to meet and exceed client KPIs through data-driven decision-making, automation, and workflow optimization. My leadership approach blends strategic foresight with operational discipline to ensure scalable, high-quality service delivery across all revenue cycle touchpoints.Key areas of impact include:Executive oversight of multi-site RCM operations across hospital and professional billingStrategic execution of AR initiatives and daily metric tracking to drive cash accelerationClient engagement and retention, transforming clients into “raving fans” through resultsIdentification of trends and revenue cycle risks with rapid solution deploymentContinuous process improvement, automation initiatives, and global team integrationDevelopment and coaching of cross-functional leadership to drive long-term growthBy combining operational rigor with client-centric leadership, I consistently deliver performance improvements that help healthcare organizations thrive financially—while maintaining focus on quality, compliance, and the patient experience.