Christy Oakes
Senior Client Success Manager
- Role
- Senior Client Success Manager at Pegasystems
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Senior Client Success Manager
Jun 2021 — Present · US
Education
Embry-Riddle Aeronautical University
Aeronautics/Aviation/Aerospace Science and Technology, General
University of Pittsburgh
Bachelor of Arts (BA)
Bellevue University
Bachelor of Applied Science (BASc)
Skills
- Call Centers
- Customer Satisfaction
- Business Process Improvement
- Negotiation and Decision Making Skills
- Leadership
- Project Management
- Ability to Meet Aggressive Deadlines and Manage Multiple Projects
- Cross-Functional Team Leadership
- Contact Centers
- Program Management
- Ability to Develop Relationships at All Levels of the Organization
- Customer Retention
- Integration
- Strategic Planning
- Strategy
- Vendor Management
- Management, Coaching and Development Skills, with the Ability to Motivate and En
- Team Leadership
- Excellent Presentation and Facilitation Skills
- Strong Industry Acumen, Staying Abreast of Growth and Trends in the Industry
- Customer Experience
- Mobile Devices
- Human Resources
- Telecommunications
- Negotiation
- Planning and Executing Strategies to Manage Complex Projects
- Project Planning
- Management
- Wireless
- Training
- Process Improvement
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