Christy Mahnken
Manager, Customer Success & Implementation @Medefy Health
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WORK HISTORY
Manager, Customer Success & Implementation @Medefy Health
Lead a high-performing customer success and implementation team serving enterprise and mid-market clients, driving adoption, retention and expansion.• Develop and execute onboarding and lifecycle strategies that maximize client value and accelerate revenue growth.• Partner with Sales, Marketing, Product and Operations to define and implement GTM strategies, aligning client outcomes with business growth intiatives.• Manage executive-level relationships and strategic enterprise accounts, acting as a trusted advisor and escalation point to strengthen long-term partnerships.• Identify expansion opportunities and upsell potential, contributing directly to topline growth.
EDUCATION
University of Oklahoma
Bachelors, Public Relations
ABOUT CHRISTY MAHNKEN
Enterprise Customer Success & Strategic Partnerships Leader with 14+ years of experience building revenue-driving customer organizations across SaaS platforms in payments, cybersecurity, healthcare technology, and energy. I transform Customer Success into a scalable growth engine by aligning post-sale strategy, organizational design, and executive stakeholder engagement with company-wide GTM objectives. My leadership integrates Customer Success strategy, strategic enterprise partnerships, and revenue expansion frameworks to drive measurable business outcomes. Throughout my career, I’ve delivered 225% expansion growth, generated 40%+ portfolio expansion, sustained 92%+ CSAT, and consistently improved Net Revenue Retention while reducing churn. I specialize in value realization, consultative upsell and cross-sell execution, and building Executive relationships that translate customer, product and market insights into long-term strategic advantages.I build high-performing teams and scalable enablement models that elevate Customer Success from a reactive support model to a core revenue driver. By embedding VOC insights into product, sales, marketing and overall GTM alignment, I ensure customer outcomes directly influence growth strategy and competitive differentiation.I’m energized by leading transformational growth initiatives, strengthening enterprise alliances, and building customer-centric organizations that deliver durable, recurring revenue impact.Outside of work, you’ll usually find me spending time with family or planning my next adventure. As much as I value hard work and staying driven in my career, I also believe life is meant to be experienced. One day, I hope to trade in my laptop for a passport full of stamps.
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