Christy H.

About Christy H.

As a dedicated Pharmacy Operations Manager at Walgreens with over 19 years of experience, I am committed to delivering exceptional patient care and building lasting trust with the individuals and communities I serve. Throughout my career, I\'ve consistently focused on creating an environment where both patients and team members feel valued and supported.My approach is rooted in collaboration, ensuring my team has the tools and resources they need to maintain efficient workflows while providing the highest level of customer service. I believe that trust is earned through integrity, reliability, and a shared commitment to excellence — values that I work hard to instill in my team every day.By fostering a work culture based on trust and mutual respect, I strive to create an environment where every colleague and staff member can rely on one another and achieve collective success. Every day is an opportunity to impact patient care and contribute to the overall success of the pharmacy.I am committed to consistently delivering high-quality work and achieving results that benefit both my team and the organization. I take courageous steps in embracing challenges, taking calculated risks, and driving positive change. Being connected is central to my approach, as I prioritize building meaningful relationships with colleagues and clients to foster collaboration and trust. My curiosity motivates me to explore new ideas, learn continuously, and stay adaptable in an ever-changing environment.

Experience

1. Pharmacy Operations Manager Certified Immunizer

   Walgreens

   Oct 2006 — Present · Kent, WA, US

   Operational Leadership: Manage daily pharmacy operations, ensuring smooth workflow and efficient service delivery while overseeing pharmacy systems to obtain patient and drug information, process prescriptions, and resolve issues.Extraordinary Customer Care: Engage customers and patients by greeting them, offering assistance, and modeling best practices in customer service, ensuring a positive and seamless patient experience.Workflow Optimization: Coordinate and organize daily pharmacy activities, including staffing, inventory management, and schedule recommendations to maximize operational efficiency and support high service standards.Technology and Process Innovation: Lead the adoption and rollout of new technologies and processes, driving continuous improvement and engaging the team in action planning to enhance pharmacy operations.Insurance and Claims Management: Ensure the accurate processing of insurance claims, resolving customer issues and preventing payment rejections, while conducting follow-ups with insurance companies and medical providers.Community Outreach and Partnerships: Manage the Community Outreach Portal, coordinating and assigning staff to off-site immunization clinics and community events, and nurturing relationships with retail partners and local organizations.Staff Development and Collaboration: Provide mentorship and professional development opportunities for team members, engaging in constructive feedback and participating in key meetings with the pharmacy team and store management.Regulatory Compliance and Equipment Maintenance: Ensure adherence to regulatory standards, maintain proper operation of pharmacy equipment, and ensure the pharmacy is clean, orderly, and fully stocked with necessary supplies.Continuous Improvement: Actively seek professional development, enhance knowledge in pharmacy and healthcare, and contribute to a culture of performance and improvement within the team.

Education

• Roosevelt High School

  High School Diploma

• Seattle Central College

  Associate of Science (AS)

• Wilmington University

  Associate of Science - AS, Biological Sciences