Christy Grace

WORK HISTORY

EDUCATION

SKILLS

ABOUT CHRISTY GRACE

I am a solution-driven, action-oriented Program, Customer Success and Implementation Director with proven success in the in customer management, process improvement, and the execution of multiple complex projects. I excel in creating high-performing interdisciplinary teams, especially with high-ambiguity initiatives. I have a reputation as an innovative and collaborative leader, skilled at developing robust client relationships, utilizing strong risk management skills, and distilling complex concepts and business models into customer-friendly, digestible components to a variety of internal and external stakeholders.Selected Accomplishments:• Developed and implemented comprehensive change management and customer adoption strategies to prepare organization and customers to make significant changes to adopt new technologies.• Created a high-trust, collaborative relationship with solution vendor, Engineering, and Product to develop feature functionality, design customer onboarding strategy, created and executed risk mitigation plans, and collaborated with executive leadership to drive alignment and collaboration across the organization. • Achieved customer satisfaction/net promoter score of 95% over 50+ implementations.• Increased revenue margin by 7%• Increased team efficiency and accuracy by 17% through the revision of ongoing processes, improvement of data quality, and standardization of data management processes, efficiency.Specialties: Account Management, Service Delivery, Project Management, Leading & Developing High-Performing Teams, Implementation, Product Life-Cycle, Requirements, People Management, Escalation Management, Strategic Thinking Technical Skills: PMP Certification, Agile, VSTS, SQL, MS Excel, MS Project, relational databases