Christina Freire

About Christina Freire

Senior Program Manager with over 20 years of experience in leadership, education, training services, project, and operations management. Learning & Development visionary and strategist targeting comprehensive training programs, innovative implementations, and research in EdTech, Professional Learning Environments, and Knowledge (KM) or Content Management Systems (CMS). Industry experience includes higher education, logistics, e-commerce, e-learning services, and SaaS for digital intelligence and forensics. Christy is passionate about high-tech, organizational behavior, process improvement, and creative problem-solving through system analysis and critical thinking. Christy\'s professional experiences include operations management, organizational efficiency, creative/artistic expression, teaching/training, curriculum, and instructional design systems. Proven track record in:+ Business analysis, operations excellence, project management, program design, and knowledge management systems to include LMSs, CMSs, CCMSs, DAMs, and Web-based Knowledgebases.+ Managing teams from concept to launch of training products and services, in higher education as well as continuing and professional education environments.+ Bridging cross-functional teams and stakeholders to design, implement, and scale learning programs with cutting-edge initiatives, systems, and workflows.+ Analyzing/mapping processes and operational systems to identify gaps and design better, more efficient, methods and practices across service sectors. Accomplishments include:+ Numerous, nationally and internationally recognized, awards in various areas of ID and ID Systems+ M.S. in Adult Education & Human Resource Development + Professional Certificates in Project Management + Professional Certifications Instructional Technology + B.S. in Art Education (K-12)+ Academic minor in Business Administration + Academic minor in Criminal Justice+ SCRUM Master Certification / SCM (in progress)

Experience

1. Sr Manager of Educational Technologies and Certification

   Cellebrite

   Mar 2021 — Present

   Design and manage project roadmaps including budgets, operations, processes, and personnel related to instructional design systems, learning technologies, translation/localization services, digital assets, and content management systems.• Train personnel and implement learning or development strategies to provide customers, trainers, and internal employees with a positive user experience and alignment to L&D best practices.• Work closely and independently with the Director of Content and Services Development, Director of Training Delivery, Client Services/Fulfillment, Sales Operations, and Management Information Systems teams to ensure successful execution and communication on technical projects and products related to Customer Services in a Digital Intelligence (SaaS/technology) company.• Assist the Manager of Content Management Systems and Publishing with (IP) knowledge management through familiarization with MadCap Flare, MadCap Central/GIT, a Digital Asset Management system, and other short-term/long content repositories.• Assess, support, and manage LMS, Instructional Design, and Certification or Non-Credit Certificate Programs.

Education

• Florida International University

  Non-Degree Program, Criminal Justice

  2003 — 2005

• Florida International University

  Non-Degree Program, Business Administration, Management and Operations

  2003 — 2005

• San Diego State University

  Professional Certificate in Instructional Technology, Educational/Instructional Technology

  2008 — 2009

• Florida International University

  Master’s Degree, Adult Education & Human Resource and Development

  2014

• Florida International University

  Bachelor’s Degree, BS in Art Education: Grades K-12.

  1998 — 2005

Skills

• Photoshop
• Project Coordination
• Captivate
• E-Learning
• Social Networking
• Adult Education
• Leadership Development
• Web 2.0
• Html
• Teaching
• Spanish
• Program Management
• Camtasia
• Operations Management
• Mobile Technology
• Product Lifecycle Management
• Keynote
• Organizational Leadership
• Salesforce.com
• Instructional Technology
• Human Resource Development
• Learning Management Systems
• Blended Learning
• Higher Education
• Addie
• Training
• Sharepoint
• Instructional Design
• Needs Analysis
• Agile Project Management
• Public Speaking
• Research
• Powerpoint
• Microsoft Excel
• Instructor-Led Training
• Leadership
• Organizational Development
• Microsoft Office
• Curriculum Development
• Curriculum Design