Christy McKee-Freeny
Director of Operations Human Resources @In Motion O.C
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WORK HISTORY
Director of Operations Human Resources @In Motion O.C
Irvine, CA, US
Lead multi-disciplinary teams of over 30 professionals, providing strategic oversight to optimize daily operations, including administration, customer service, billing, global team management through our BPO partnership, and marketing. Accountable for process improvements, performance metrics, and ensuring operational compliance. Collaborate with senior leadership to align business objectives with department goals. Manage human resources, talent development, and financial performance, with a focus on efficiency, quality, and customer satisfaction.Key achievements:• Boosted patient arrival rate from 81% to 93%, contributing to $1.6K in revenue per new patient in 2024.• Achieved consistent YOY growth, increasing overall revenue by 2.2% to $2.9M annually.• Drove patient visit numbers from 280 to 650 per week, resulting in a 26% YOY revenue increase in 2017 and a 24% increase in 2018, culminating in $2.35M by 2019.• Spearheaded the addition of massage services, generating $68K+ in additional revenue in 2024 YTD.• Established and streamlined SOPs, improving scheduling accuracy and operational efficiency.
EDUCATION
Crafton Hills College
Business Administration and Management, General
Saddleback College
Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT CHRISTY MCKEE-FREENY
Director of Operations | Customer Success Leader | Team BuilderI specialize in driving teams toward success with a blend of strategic innovation and hands-on action. With a proven track record in operations management and customer success, I thrive on optimizing processes, elevating performance, and fostering collaboration across diverse teams. From managing sales operations to building high-performing teams, I focus on aligning business goals with actionable strategies.As a proud military mom and supporter, I value resilience and discipline, bringing those qualities into the workplace. My passion for animal kindness and commitment to a vegetarian lifestyle further highlight my dedication to empathy and responsibility in both my professional and personal life.Let’s connect if you’re passionate about operational excellence, leadership, or making a difference.
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