Christy Mary Jacob
Software and Hardware Engineer @Wa Tech Group Ltd
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WORK HISTORY
Software and Hardware Engineer @Wa Tech Group Ltd
GB
Provide technical support for software, hardware, and network issues, both remotely and on-site.Troubleshoot and resolve IT incidents and service requests, ensuring SLA adherence.Assist in software development and enhancement across multiple platforms.Monitor IT systems proactively to identify and address potential issues.Document solutions in a knowledge base for improved operational efficiency.Participate in an out-of-hours support rota for critical IT incidents.Perform PCB soldering, installation, and maintenance of hardware components.Provide customer and technical support for hardware and software-related issues.Assist with hardware troubleshooting, repairs, and system installations.
EDUCATION
University of Bedfordshire
Msc computer science with project management, Computer Science
University College of Engineering, Muttom, Thodupuzha, Idukki
Bachelor of Technology - BTech, Information Technology
ABOUT CHRISTY MARY JACOB
Highly skilled Software Developer & IT Support Engineer with 3+ years of experience in software development, web development, and IT support. Holds an MSc in Computer Science and a B.Tech in Information Technology, combining a strong technical foundation with hands-on expertise in Xamarin, C#, SQL, Python, and web technologies. Passionate about solving technical challenges, optimizing systems, and delivering high-quality applications. Specialized in hardware troubleshooting, PCB soldering, and IT infrastructure management.
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