Christy Magee

Experience

1. IT Support Specialist

   Storplace Self Storage

   Oct 2022 — Present

   IT Support & Systems Administration – Key Responsibilities-Serve as the first point of contact for hardware and software support across all operating systems and platforms, including Hummingbird, Mariposa (website), Storage Commander, PTI, StorLogix, Microsoft, Comcast, Google My Business, and Birdeye-Diagnose, resolve, or escalate complex technical issues, identifying root causes and collaborating with vendor or development teams as needed. Maintain and troubleshoot security video systems, alarm systems, and a variety of on-site and remote technologies-Act as administrator for Office 365 and oversee updates and organization of SharePoint environments-Maintain comprehensive documentation of computer deployments, support tickets, system changes, and project requirements. Conduct regular system maintenance, performance monitoring, and proactive issue mitigation-Deliver onboarding and ongoing training to staff on software use, security protocols, and troubleshooting procedures. Establish and communicate IT best practices across the organization-Create, maintain, and distribute internal knowledge base articles and user support documentation.Identify and address security vulnerabilities across endpoints and systems. Enforce security best practices through training sessions and configuration management. Monitor adherence to security protocols and oversee the performance and integrity of critical systems-Install, configure, and support workstations, mobile devices, routers, printers, and other peripheral hardware. Maintain accurate inventory of equipment and software licenses. Implement and monitor backup solutions and ensure data recovery readiness-Support organization-wide technology rollouts, software updates, and IT transitions-Contribute to the creation and refinement of process documentation, technical guides, and workflow improvements. Lead strategic IT initiatives and special projects to enhance system performance and user experience.

Education

• Middle Tennessee State University (MTSU)

  B.S.

  1998 — 2000

• Motlow State Community College

  A.S.

  1996 — 1998