Christy Chalvire
Manager, Account Management Large Market, Workplace Solutions @Transamerica
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WORK HISTORY
Manager, Account Management Large Market, Workplace Solutions @Transamerica
Here, I was promoted to a position of greater responsibility and leadership after 1 year of employment. I offer daily customer service and manage employee benefit plans for life, health, & specialty markets. I arrange plan management, featuring technical, compliance, administration, and participant solutions. I serve as a key contact for agents & clients, facilitating employee benefit plan management. I systematically manage operational budget. I further drive operational processes, confirming business needs align with company goals while reducing risk. Collaborated with Account Executives & Implementation Managers, enhancing services, strengthening internal training, supporting client satisfaction & retention, and escalating necessary problems for resolution. Supervised team performance, creating strong relationships, evaluating performance, leading professional development opportunities, and heightening compliance with best practices to drive productivity. Reviewed and tracked quality indicators across assigned market segment. Assessed service reviews annually, uncovering needs of Sales team.
EDUCATION
Suffolk University
Bachelor of Science (BS), Criminal Justice
Northeastern University
Certificate, Paralegal
SKILLS
ABOUT CHRISTY CHALVIRE
VALUE PROPOSITION I deliver solid results in client services and account management, with extensive experience supporting client accounts representing small businesses, mid-market companies, and global enterprise corporations. My success is driven by my ability to meet client needs and deliver against business goals in high-visibility, time-critical environments.SUMMARY Engaging Client Services / Account Manager possessing a winning blend of business expertise, skill in relationship management, and practical experience. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the talents and effort of strong teams with organizational objectives and customer needs. LEADERSHIP HIGHLIGHTS Maintains accountability for meeting the needs of 100+ clients. Effectively managed client services and account management to improve top line revenue by 17.39%, engaging in extensive customer contact. Applies Six Sigma methodologies to deliver best-in-class service to clients, featuring the highest levels of quality and responsiveness.Specialties: Client Services, Account Management, Performance Improvement, Screening Services, Client Relationship Management, Team Leadership
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