Christy Bell

About Christy Bell

As Workflow Coordinator for Client Resolution at KeyBank, I bring over seven years of experience managing the Credit Bureau Reporting and Disputes Workflow Process. My role focuses on ensuring compliance with CRRG and FCRA standards while leveraging root-cause analysis to improve operational efficiency and identify areas for process enhancement. At KeyBank, I work closely with leadership to develop and implement effective risk mitigation strategies and ensure timely resolution of client disputes, fostering customer trust and satisfaction. My efforts are guided by a commitment to aligning operational processes with compliance standards and client-focused objectives.

Experience

1. Workflow Coordinator for Client Resolution

   KeyBank

   Jan 2019 — Present · Brooklyn, OH, US

   Oversee the Credit Bureau Reporting & Disputes Workflow Process at KeyBank, ensuring compliance and efficiency. • Conducted root-cause analysis to identify areas for process improvement, enhancing operational effectiveness. • Collaborated with leadership teams to develop actionable plans for risk mitigation, fostering a proactive approach. • Ensured timely resolution of client disputes, significantly enhancing customer satisfaction and trust.

Education

• Cuyahoga Community College

  Studied Business Management, Business

  1992 — 1994

• Parma Senior High School

  Diploma, College Prep

  1986 — 1991

Skills

• Mortgage Lending
• Loans
• Real Estate
• Foreclosures
• Short Sales
• Negotiation
• Outlook
• Training
• Banking
• Credit Analysis
• Financial Analysis
• Management
• Customer Service
• Sales
• Valuation
• Portfolio Management
• Finance
• Due Diligence
• Accounting
• Risk Management
• Consumer Lending
• Loss Mitigation
• Loan Origination
• Loan Servicing
• Mortgage Banking
• Mortgage Servicing
• Relationship Management
• Residential Mortgages
• Asset Management
• Credit Risk
• Payments
• Lines of Credit
• Microsoft Outlook