Christos Vrahnos

About Christos Vrahnos

28 years in the Automotive Industry. Experienced Bus Development & Sales/ Account Relationship Mgr in the automotive industry. Extensive global & domestic experience working w/OEs, Independent Repair Shops and Dealers, building/ growing relationships, resulting in high levels of satisfaction & increased profits. Contributions include areas of Customer Retention, Mktg, Manufacturing, Product Planning, Quality Control and Software Development.A proven leader not afraid to take risks. A results driven professional w/ strong strategic planning skills, premium brand marketing and product management experience. Working alone or in a group, he creates compelling customer solutions and executes comprehensive strategies, building trust and getting Executive level buy-in. Described as a self-motivated producer with high integrity & global perspective. Delivers exceptional product representation while exceeding expectations & discovering ways to maximize company success. Segments• Renewables and EnvironmentDistrict/ Territory client Management• Software- After Sales Parts & Service selling systems: EPCs, Precision Service Quoting and professional ordering systems• Wholesale/Distribution- Structural metal replacement components/ assemblies• Dealer Account Management- Domestic and Imported; Internet applications• OE Account Management- Manufacturer\'s OE Rep• Lighting- OEM, Tier Suppliers, Aftermarket; Electric Vehicles/ Street Lighting - Municipal • Energy storage - Electric car batteries• Exports- Global Product Planning, Scheduling & Manufacturing• Logistics- Export vessel bookingSpecialtiesExpert in business value chain, strategy development, customer service, key account management/ relationships, leadership, problem solving, negotiating, call center, exports, international business, brand marketing, product positioning, business planning & development, engineering, product launch, program management, scheduling, manufacturing, logistics, multi-channel sales processes, event management, process improvement

Experience

1. District Service Manager

   General Motors

   Apr 2022 — Present · Los Angeles, CA, US

   Responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in 19 SoCal dealership service operations. Placed 11th out of 43 in overall group ranking within Buick/ GMC organization by continuously striving to attain organization goals. Performed observations, assessments and conducted analysis of data on all facets of vehicle service operations and provided key insights to dealership leadership on their performance and areas of improvement. Provided 1x1 coaching to dealers in the areas of Warranty Administration and Service Policies and Procedures and helped improve cycle time (Dealership Service Department efficiency) which entailed completing 95% of repairs within 5 days or less. In working w/FSEs (Field Service Engineers) on Advanced vehicle repair issues for additional support, helped to solve complex vehicle situations. Reviewed/ supported dealership processes to prevent delivery of vehicles with open recalls and pushed dealerships to approach 100% monthly average on recall completion rate. Championed the resolution of Customer Assistance Center (CAC) warranty concerns.Attained 97% overall district STS (Service Training Standards) compliance for 19 SoCal Buick/ GMC dealerships. Year End goal was 95% Identified product quality concerns and cascaded to respective Brand Quality Managers.Worked independently and effectively prioritized, managed and executed assigned tasks and ensured dealership compliance to parts retention policies for warranty repairs.Instrumental in assisting w/dealership EV Compliance level certification.

Education

• Trito Gumnasio Korinthou

  High School Degree, Liberal arts

  1977 — 1983

• Wayne State University

  MBA, Int'l Marketing & Advertising

  1988 — 1996

Skills

• Product Development
• Product Management
• Business Development
• Start-Ups
• Program Management
• Automotive
• Manufacturing
• Logistics
• Vehicles
• Customer Service
• New Business Development
• Sales Management
• Account Management
• Business Strategy
• E-Commerce
• B2b