Christopher Shea

Call Center Associate @Connecticare

Farmington, CT, US

In this position, I take inbound calls from ConnectiCare members where I assist them with inquiries about their health insurance, as well as fix errors in how claims are processed and how monthly premiums are billed. I also analyze and escalate complaints, issues, and grievances to designated departments for investigation and follow-up with members with a response. And when needed, I perform outbound calls to negotiate with providers and brokers on members’ behalf.I also work a variety of projects as needed by the company where I make outbound calls to assigned members. This is to help improve the company’s operations and to help increase member satisfaction.And I also helped ConnectiCare maintain operations and member satisfaction as the company was getting acquired by Molina Healthcare in 2025.I currently have a 98% customer satisfaction rating among ConnectiCare members.

Central Connecticut State University

Bachelor of Arts - BA, English major, Music minor