Christopher S.
Senior Premium Support Associate @Airbnb
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WORK HISTORY
Senior Premium Support Associate @Airbnb
Montreal, QC, CA
Complex Case Management: Provide the highest level of service to the community in each case, ensuring complete resolution and fostering relationships with users.• End-to-End Ownership: Full ownership of all assigned cases, ensuring a complete final resolution and escalating accurately when appropriate.• User Experience Enhancement: Proactively anticipate and identify opportunities to enhance the user experience, offering tailored solutions and recommendations.• Team Improvement: Support team success with operational knowledge, provide insights for continuous improvement, and document best practices.• Stakeholder Engagement: Build trust with internal and external stakeholders through effective relationship management and delivering results, and be on-call for emergencies during evenings and weekends.• Working with an array of internal cloud-based CRM software, accounting and account management programs, and AI tools and systems.
EDUCATION
Dawson College
Pure and Applied Science, Pure & Applied Science
McGill University
Bachelor's degree, Biochemistry
SKILLS
ABOUT CHRISTOPHER S.
Experienced Research and Project Coordinator with a demonstrated history of working in the Travel & Tourism industry. Skilled in Salesforce, Google Workspace & Suites, Microsoft Office, Google Analytics, TourTools, SPSS & RedCap Database Management. Active and engaging sales agent with a strong closing rate.$3 million in gross booking value, over 300 trips booked and planned in under 2 years. Strong research skill-set & interpersonal abilities with a passion for designing and providing clients with organized, exciting products. Team player, strong interpersonal skillset, and ready for any challenge.
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