Christopher Polony

About Christopher Polony

With 20+ years of client-facing experience in fields including Customer Experience (CX), Cloud Collaboration Platforms, SaaS Technologies, Macroeconomic Research and Investment Banking, I understand the importance of providing high-touch / white gloved service to my clientele, and building trust through transparency. Roles and responsibilities have included: Account Management, Client Services, Customer Success, Relationship Management, Business Development / Sales, and Team Management. Consistently deliver top-notch customer service to improve relationships and loyalty, while minimizing churn to ensure client retention and revenue growth.

Experience

1. Enterprise Account Director

   Verint

   Jun 2022 — Present · New York, NY, US

   2024 - Awarded \"Account Save of the Year\" Award2022 - Awarded \"Rookie of the Year\" AwardHelping clients understand their customers needs and frustrations through various VoC feedback initiatives, while simultaneously using powerful AI tools to help streamline programs, making them more efficient, as well as increasing capacity and revenues.

Education

• Gilmour Academy

  High School, High School/Secondary Diplomas and Certificates

  1991 — 1993

• Southern Connecticut State University

  Post baccalaureate courses in Accounting and Economics

  1998

• University of Dayton

  BA, Liberal Arts

  1993 — 1997

Skills

• Saas
• Business Relationship Management
• Analytics
• Strategic Partnerships
• Fixed Income
• Macroeconomics
• Emerging Markets
• Financial Markets
• Start-Ups
• Microsoft Office
• Sales
• Forecasting
• Cold Calling
• Event Management
• Relationship Management
• Customer Relationship Management (Crm)
• Customer Service
• Leadership
• Asset Managment
• New Business Development
• Banking
• Business Development
• Customer Success
• Strategy
• Fundraising
• Marketing Strategy
• Salesforce.com
• Management
• Account Management
• Hedge Funds