Christopher Grasso
Owns relationships with assigned clients to increase adoption, drive usage, and optimize retention and satisfaction
- Role
- Client Success Manager at IBM
- Location
- Worcester County, MA, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager
Oct 2019 — Present
I established and grew relationships with key decision-makers within accounts to streamline successful experiences. I engaged customer base in dialogue related to growth, including their planned and potential needs. I coordinated efforts between various IBM Teams to achieve optimal satisfaction. I guided client’s IT executives through changes needed to unlock hybrid cloud values. I demonstrated value of C & CS Growth Offerings to identify additional opportunities for adoption. I activated early renewal conversations. I defined roadmaps for implementation and value realizations. I conducted workshops with customers to align IT architecture, integration & migration requirements. • Received Cloud Certification while supporting my accounts and driving revenues by demonstrating the necessary skills to engage with clients looking to select and design a solution based on IBM Cloud, while illustrating how solution offerings can help customers realize benefits• Achieved Appreciation Award from senior management by swiftly connecting with 50 inherited clients within three months through maintaining helpful rapport with customers, handling multiple clients through hardware refreshes, datacenter migrations, and legacy colocation transitions
Education
Salve Regina University
BS, Business Management
Skills
- Management
- Sales Presentations
- Enterprise Software
- Sales Management
- Negotiation
- Solution Selling
- Sales Operations
- Business Intelligence
- Business-to-Business (B2b)
- Salesforce.com
- Account Management
- Saas
- Marketing
- Cloud Computing
- Leadership
- Cold Calling
- Online Advertising
- Software as a Service (Saas)
- Business Development
- Sales Process
- Pricing
- Strategic Partnerships
- Training
- New Business Development
- Direct Sales
- Lead Generation
- Recruiting
- B2b
- Product Management
- Business Strategy
- Crm
- Strategy
- Team Leadership
- Customer Relationship Management (Crm)
- Sales
- Competitive Analysis
- Selling
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