Christopher Pam
Team Lead, Client Success @Trackforce
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WORK HISTORY
Team Lead, Client Success @Trackforce
Montreal, QC, CA
EDUCATION
Lower Canada College
Diploma, High School
Concordia University
B. Comm, Marketing
Dawson College
DEC, Health Science
SKILLS
ABOUT CHRISTOPHER PAM
With over 15 years of customer-focused experience, I am passionate about delivering white-glove service and superior knowledge to my clients in the security industry. As the Team Lead of Client Success at Trackforce Valiant, I lead and mentor a team of Customer Success Managers, while continuing to manage a select group of Enterprise-level accounts. My core competencies include account & relationship management, market research, and product training & adoption. I help my clients grow and optimize their internal operations by leveraging Trackforce Valiant\'s industry-leading digital platform, which enables them to win more business, reduce costs, and provide real-time oversight. I also coordinate with the Training and Implementation teams to ensure quick adoption and rapid time-to-value for my portfolio. Through the establishment and maintenance of high-value relationships across various levels of the organization, I ensure high renewal rates, client satisfaction, and retention.
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