Christopher Pam

Team Lead, Client Success @Trackforce

Montreal, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Team Lead, Client Success @Trackforce

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Montreal, QC, CA

EDUCATION

1991 — 1998

Lower Canada College

Diploma, High School

2000 — 2005

Concordia University

B. Comm, Marketing

1998 — 2000

Dawson College

DEC, Health Science

SKILLS

SaasManagementCompetitive AnalysisOnline ResearchSEOWeb AnalyticsMicrosoft ProjectE-CommerceCustomer Relationship Management (Crm)Search Engine Optimization (SEO)AnalyticsIntermediate HtmlStrategyLeadershipStrategic PlanningOnline MarketingProduct MarketingProduct StrategyBusiness DevelopmentMarket ResearchMarketingDigital MarketingProduct ManagementOnline Video ProductionMicrosoft ExcelOnline AdvertisingAdvertisingCrmData AnalysisJiraAccount ManagementMarketing ResearchMicrosoft OfficeCustomer InsightProduct DevelopmentProject PlanningSalesCustomer ServiceProject ManagementVideo

ABOUT CHRISTOPHER PAM

With over 15 years of customer-focused experience, I am passionate about delivering white-glove service and superior knowledge to my clients in the security industry. As the Team Lead of Client Success at Trackforce Valiant, I lead and mentor a team of Customer Success Managers, while continuing to manage a select group of Enterprise-level accounts. My core competencies include account & relationship management, market research, and product training & adoption. I help my clients grow and optimize their internal operations by leveraging Trackforce Valiant\'s industry-leading digital platform, which enables them to win more business, reduce costs, and provide real-time oversight. I also coordinate with the Training and Implementation teams to ensure quick adoption and rapid time-to-value for my portfolio. Through the establishment and maintenance of high-value relationships across various levels of the organization, I ensure high renewal rates, client satisfaction, and retention.

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Christopher Pam — Team Lead, Client Success at Trackforce in Montreal, CA | Unifers