Christopher Browning
DevOps | Site Reliability Engineering | Service Engineering Manager | Submarine Veteran
- Role
- Managed Services Lead at Improving
- Location
- Palm Bay, FL, US
- LinkedIn followers
- 500 followers
About Christopher Browning
IT Operations Leader and U.S. Veteran with experience spanning senior management and…
Experience
Managed Services Lead
Feb 2025 — Present
Led 24/7 incident response for Kubernetes-based microservices supporting global ship operations and reservations, reducing MTTR by 45%.Directed enterprise-wide problem management, driving root cause analysis and remediation that cut repeat outages by 60%.Oversaw change management for containerized deployments, ensuring stability and compliance across production environments.Managed and optimized multi-cluster Kubernetes infrastructure (200+ nodes, pods) on AWS, sustaining 99.9% uptime across regions.Defined SLIs/SLOs/SLAs and built executive dashboards in ServiceNow, Grafana, New Relic, and PagerDuty to monitor system health in real time.Partnered with security and compliance teams to embed policy-as-code into CI/CD pipelines, achieving SOC 2 audit readiness.Mentored a team of 7 L2/L3 engineers, standardizing on-call rotations, runbooks, and blameless postmortems to elevate operational maturity.Rebuilt a key customer relationship through strategic support and leadership, resulting in contract renewal and restored trust.
Education
Eastern Florida State College
Bachelor of Applied Science - BASc
2018 — 2024
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