Christopher Harris
Global Director of Client Retention @Euromonitor International
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WORK HISTORY
Global Director of Client Retention @Euromonitor International
The Global Director of Client Retention is responsible for improving client retention and aligning with our clients retention journey’s with Euromonitor. This role partners across the business to ensure that our core objective of increasing client retention remains central to our focus across all teams.Key responsibilities include- Retention Strategy and best process development- Revenue reporting and forecasting development- Sales operations, sales process review and improvement- Sales Enablement specialist- Cross functional project management- CRM and sales tool implementation expert- Mentor and coaching expert
EDUCATION
University of Otago
Bachelor of Laws (LL.B.), International Law and Legal Studies
University of Otago
Bachelor of Commerce (B.Com.), Business Administration and Management, General
SKILLS
ABOUT CHRISTOPHER HARRIS
As the Global Director of Client Retention at Euromonitor International, I bring more than 20 years of expertise in enabling sales, negotiation, customer retention and improving sales process. My work focuses on improving client retention by partnering across business units to align strategies with client retention journeys, ensuring that retention remains central to the organisation’s objectives. Throughout my career, I have consistently contributed to enhancing customer engagement and retention, working closely with sales teams, managers, and leadership to drive results. My efforts are supported by collaboration with research, technology, and finance teams to develop solutions that promote client retention and improve customer experiences. My commitment to fostering successful client relationships is reflected in every aspect of my professional journey.
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