Chris Mason
Customer Success & Account Management Leader | Building High-Performing Teams | Revenue, Renewals, Upsell | Enterprise Saas
- Role
- Vice President, Customer Success at Bountyjobs
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Chris Mason
Customer Success leader with 20+ years of experience in SaaS, data-driven platforms, and…
Experience
Vice President, Customer Success
Mar 2011 — Present
BountyJobs is a SaaS VMS and recruiting marketplace connecting employers with specialized recruiting agencies for hard-to-fill positions.• Led all customer-facing teams (implementation, onboarding, integration, support), sustaining an average enterprise customer lifespan of 10 years.• Played a key role in the Employer.com acquisition, stabilizing operations and retaining 100% of customers and employees.• Launched and scaled new product lines, driving additional revenue and expanding client adoption.• Owned full customer lifecycle: marketing, lead generation, demos, contract negotiation, and closing, achieving a 45% increase in close ratio and 30% faster time-to-close.• Established executive engagement through monthly touchpoints and strategic business reviews, increasing upsell and renewal value by 39%.• Oversaw invoicing, collections, and vendor payments, improving on-time payments by 12%.• Built and retained high-performing teams; six team members have worked with me 10+ years.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.