Christopher L. Lajoie

About Christopher L. Lajoie

Graduate of Massachusetts Maritime Academy with a Bachelor of Science in Emergency Management.Over the course of my career with Petco, I’ve had the opportunity to grow through multiple roles while supporting pets, pet parents, and operational excellence across the organization. Most recently, I’ve served as the Solutions Manager at Pet Care Center 3705 in Cranston, RI, overseeing key store functions, coaching teams, and ensuring Petco’s mission—to improve the lives of pets, pet parents, and Petco partners—remains at the heart of everything we do.Prior to working at Petco, I served as a codified subject matter expert for DHS FEMA Public Assistance, I\'ve actively deployed to and supported recovery efforts for thirteen presidentially declared events. My focus has been on applying emergency management recovery principles, particularly in the aftermath of impactful incidents like Hurricane Sandy, the Miami Surfside Building Collapse, and various COVID-19 response and recovery operations across the United States of America. Verifiable Deployment Experience:DR-1994-MA: Severe Storms and TornadoesDR-4022-VT: Tropical Storm IreneDR-4089-RI: Hurricane SandyDR-4097-MA: Hurricane SandyDR-4110-MA: Severe Winter Storm and FloodingDR-4297-GA: Severe TornadoesDR-4316-NH: Severe Winter StormDR-4329-NH: Severe Storms and FloodingDR-4330-VT: Severe Storms and FloodingDR-4532-VT: COVID-19 Response and RecoveryDR-4485-TX: COVID-19 Response and RecoveryDR-4486-FL: COVID-19 Response and RecoveryEM-3560-FL: Miami Surfside Building Collapse

Experience

1. Assistant Manager (a)

   Petco

   Dec 2025 — Present · Cranston, RI, US

   As the Assistant Manager for PCC 3705 Cranston, I serve as the key driver for the guest experience and leading a selling culture in the Pet Care Center. Responsible for the coaching and mentorship of all PCC partners in the culture of selling and engagement to support and drive the customer experience. As the Assistant Manager I assist the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all PCC categories including services; as well as assisting in the management of all aspects of the PCC business in accordance with Petco operational standards and safety procedures- Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans- Accountable for driving the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets- Leads with an Omni Channel sales mindset to solve for the guest needs.(Examples include, but are not limited to: Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, and Repeat Delivery)- Accountable as Leader on Duty for supporting PCC execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions- Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management and development of all directly reporting partners required to run the PCC efficiently and to Petco standards, including the effective execution of selling and service behaviors- Promote a positive leadership culture of teamwork, inclusion and collaboration by establishing priorities and providing clear direction aligned across all departments that demonstrates an extreme passion for people and pets.

Education

• Attleboro High School

  High School Diploma

  2007 — 2010

• Massachusetts Maritime Academy

  Bachelor of Science (B.S.), Emergency Management

  2011 — 2015

• Bristol Community College

  Associate's degree (transfer), Criminal Justice/Law Enforcement Administration

  2010 — 2011

Skills

• Leadership
• Emergency Management
• Public Speaking
• Training
• First Aid
• Ehs
• Cpr Certified
• Critical Thinking
• Time Management
• Team Building
• Risk Assessment
• Microsoft Office
• Aed
• Data Entry
• Security Operations
• Firearms
• Customer Service
• Supervisory Experience
• Security
• Cashiering
• Hazard Identification
• Crisis Management
• Hazwoper
• Microsoft Word
• Hazardous Materials
• Employee Training
• Bloodborne Pathogens
• Conflict Resolution
• Osha Certified
• Asbestos
• Powerpoint
• Emergency Services
• Outlook
• Procedure Development
• Supervisory Skills
• Disaster Response
• Incident Command
• Loss Prevention
• Chemical Safety
• First Responder