Chris Webb

Technology and Transformation Manager @Gloucester City Council

Gloucester, GB

Lead and inspire a multidisciplinary team of 13 overseeing strategic planning and delivery of multiple ICT project streams on a £2.5M programme. Sensitively navigate ambiguity to overcome diverse stakeholder demands in a politicised environment while securing buy-in to IT infrastructure transformation and strategies. Harness proven success reacting to major technology changes to optimise the IT landscape. Call upon reputation as a trusted advisor to challenge the status quo while translating ambitious objectives into strategies and ICT roadmaps, securing technology-enabled transformation and improved governance.Key achievements• Scoped and led a major 18-month cyber recovery programme following a ransomware attack; engaged with national agencies and management teams while orchestrating IT hardware and software systems rebuild and recovery.• Led all aspects of team recruitment, managed service transformation, and council office relocations during the challenging backdrop of a cyber recovery programme.• Articulated IT policies and strategies while creating and embedding comprehensive information security initiatives; balanced information security (InfoSec) needs against cybersecurity risks.• Led due diligence and assessment during new cloud-based service desk procurement and deployment.• Cut staff attrition having developed and introduced an IT apprenticeship scheme.• Called upon interpersonal communication skills to present complex information and reports in accessible formats for diverse audiences.• Coordinated timely and within-budget completion of multiple IT projects, including data centre migration and contact centre transition while overcoming obstacles posed by COVID-19 restrictions.• Streamlined processes and approvals using Power Automate, Microsoft SharePoint, and Teams following O365 automation.• Played key role ensuring consistent Public Services Network (PSN) compliance.