Christopher Johnson

About Christopher Johnson

Helping companies do more with less by building AI that thinks like a strategic partner. As Manager of Customer Success Operations at Act-On Software, I enable our customer success team through data while driving AI innovation. I combine deep product knowledge with obsessive attention to detail to create AI assistants that understand each customer\'s unique business.My philosophy is simple: context drives better outcomes. The best AI results come from understanding each customer\'s business deeply, their audience, their challenges, their data. By giving AI assistants access to rich, contextual information about each customer, we unlock smarter recommendations and more strategic insights across every interaction.After 8 years at Act-On, starting in support and evolving into operations, I\'ve learned that the real magic happens at the intersection of curiosity and execution. I\'m a data-driven puzzle solver who gets my hands dirty to find solutions.

Experience

1. Customer Success Operations Manager

   Act-On Software

   Jan 2024 — Present · Bend, OR, US

Education

• Oregon State University

  Bachelor of Science - BS, Business Administration and Management, General

  2012

Skills

• Autocad
• Telephone Skills
• Computer Hardware
• Sql
• Training
• Recruiting
• Software as a Service (Saas)
• Marketing Automation
• Teamwork
• System Administration
• Os X
• Leadership
• Time Management
• Workflow Management
• Javascript
• Marketing Strategy
• Cascading Style Sheets (Css)
• Customer Service
• Project Management
• Strategic Planning
• Html
• Casper Jamf
• Windows
• Marketing
• Windows 7
• Troubleshooting
• Secure Shell (Ssh)
• Strategy
• Microsoft Office
• Sales
• Microsoft Excel
• Powerpoint
• Sugarcrm
• Salesforce.com
• Software Documentation
• Managment
• Networking
• Social Media
• Microsoft Dynamics Crm