Christopher Jerrell

About Christopher Jerrell

As an Assistant Operations Supervisor at Mecklenburg EMS Agency—the largest EMS system in North Carolina—I have the privilege of leading and supporting a dedicated team of paramedics and EMTs in a dynamic, two-tiered 911 response environment. With a foundation as a paramedic, I bring hands-on clinical expertise and a deep commitment to operational excellence in prehospital care.My leadership philosophy centers on empowering my team, fostering professional growth, and ensuring the highest standards of patient care. I am passionate about staying at the forefront of current clinical recommendations and integrating evidence-based practices into our daily operations. Whether guiding new clinicians or collaborating with seasoned professionals, I strive to create an environment where everyone can thrive and deliver their best.I am always eager to connect with fellow EMS professionals, share insights, and explore innovative approaches to emergency medical services. Let’s connect!

Experience

1. Assistant Operations Supervisor

   Mecklenburg EMS Agency (Medic)

   Jul 2022 — Present · Charlotte, NC, US

   Supervise a staff of 300+ Emergency Medical Technicians and Paramedics. Monitor employee performance and provide mentoring and coaching when needed. Administer performance improvement and progressive discipline when needed. • Monitor real-time compliance with protocols and policies, investigate traffic accidents involving agency vehicles, analyze the daily schedule to adjust and maximize Unit Hour Utilization (UHU), and complete on-the-job injury (OJI) documentation.• Provide direct and indirect oversight of front-line field employees’ performance. Provide performance feedback for quarterly and annual check-ins.• Complete promotional upgrades for employees who are transiting into the Paramedic Crew Chief (PCC) or Basic Team Lead (BTL) role. Provide remedial clinical training in conjunction with the Medical Incident Review Process (MIRP). • Observe providers in the clinical setting, review patient care reports (PCR), and monitor radio traffic for scene management and hospital encodes. Direct clinical care and make operational decisions when necessary.• Provide incident management by responding to and beginning management of large-scale incidents including, but not limited to MCI’s, natural disasters, and allied agency support missions. Manage smaller scale incidents including, but not limited to traffic accidents, cardiac arrests, etc. • Act as liaison between Medic administration, other first responder agencies, and hospital staff; Resolve conflicts that may arise. Investigate complaints and enter data into the corresponding database. Provide timely enforcement of performance improvement and progressive disciplinary actions.• Achieve and maintain the highest level of professional skills and certifications through internal and external in-service training and education as required.

Education

• University of New Haven

  Bachelor of Science in Paramedicine - BSP, Paramedicine

• Central Piedmont Community College

  Emergency Medical Technician

• Providence Grove High School

  High School Diploma

• South Piedmont Community College

  Paramedic