Chris Conway
Information Technology Manager @Hepburn Engineering Inc.
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WORK HISTORY
Information Technology Manager @Hepburn Engineering Inc.
Etobicoke, ON, CA
IT Manager — Hepburn Engineering (2022 – Present)Hepburn builds mission-critical mine-hoists and naval RAS systems, so nothing can go offline—whether it’s a VM, a hoist PLC, or the air-handler that keeps the shop floor cool. I own that uptime end-to-end, covering IT, security, and hard-facility systems across three buildings.Signature winsLive-migration cluster with zero downtimeUpgraded vCenter/vSphere to the latest Vmware platform and introduced two Lenovo SR645 hosts with vMotion, so VMs can hop between nodes during maintenance without any user affect.Tenant-wide Google Workspace Microsoft 365 cut-overConsolidated two legacy Google tenants into a single Microsoft 365 environment (95 users), re-using perpetual Office licences along with SaaS products protecting future ROI. Campus fibre & rack rebuildRe-wired inter-building links, removed abandoned cabling at 73 SPR, and produced fresh network-rack diagrams for all three sites—laying the groundwork for CCTV and access-control upgrades. Facilities & building-services takeoverAssumed full ownership of phone system, CCTV, access control, fire, alarm **and core building services—HVAC RTU, air-handlers, and plumbing contractors. First-pass UK Cyber Essentials certificationRan the gap analysis, patch sprint, and audit submission that landed Hepburn a security badge instrumental in winning a major UK naval contract. Environmental & DR hardeningAdded temperature/humidity sensors in the server room, deployed immutable Veeam replicas at the DR site.Daily toolboxVMware vSphere 7 · Lenovo SR645 · Veeam · Fortinet NGFW · Dell/HP SAN · Ubiquiti Wi-Fi · Microsoft 365 & Azure AD Connect · CCTV & HID Access · HVAC panels ·
EDUCATION
Niagara College
Computer Science
SKILLS
ABOUT CHRIS CONWAY
With over 25 years of experience in the IT industry, I am a versatile and respected IT manager with an envied level of professional resources who always have my back. I am responsible for managing, maintaining and moving infrastructure forward by ensuring optimal performance, security, and availability of our systems and applications. Communicating these goals to my team is where I excel!I have a proven track record of delivering effective, timely, and budget-conscious solutions for diverse technologies, ranging from financial to hospitality, manufacturing and healthcare. I have extensive agnostic knowledge and skills in virtualization, storage, networking, voip, cloud, Email, endpoint security and disaster recovery. A proficient historical adopter of OSX, Windows Server, Linux, Android, iOS, Microsoft Exchange and a host of other platforms and vendors like Cisco, Sophos, Barracuda and Sentinel One. My key strengths are in communication, mentoring and technical writing. I have a storied track record of excellence in troubleshooting, TAC, logistics management, process training, implementation, and optimization. Im empowered by leadership roles where mentoring and knowledge transfer are essential. I am a team player, friend, problem solver, and a lifer toward technology and currently employ Artificial Intelligence in my daily routine of problem solving and solution delivery.
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